Customer Care
Delivery Policy
At Atelier Fleur, we take pride in delivering floral arrangements that are fresh, thoughtfully designed, and tailored to each client. As an online floral design boutique, all of our arrangements are made to order. To ensure the highest quality and freshness, we kindly ask that orders be placed between 2 to 7 days in advance. This allows us time to source the freshest seasonal flowers specifically for your arrangement.
We currently deliver throughout Simcoe County and the Northern Greater Toronto Area (GTA). If you're located outside these areas, feel free to contact us — we may be able to accommodate special delivery requests depending on your location and timing.
Delivery charges apply to all orders and vary by distance. To receive an exact delivery quote, please contact us directly at info@atelierfleur.ca or by phone. All delivery fees will be confirmed prior to order processing.
Deliveries are available Monday through Sunday. Please note that same-day delivery is not available, as we require time to prepare and fulfill each order with care and attention to detail.
If you have any questions about delivery areas, timing, or custom requests, we’re happy to help.
Customer Care Policy
At Atelier Fleur, we want you to be completely satisfied with your floral purchase. If, for any reason, you are not fully happy with your arrangement, please contact us within 24 hours of receiving your order.
We are committed to resolving any concerns promptly and professionally. In cases where there is a verified issue — such as damaged blooms, an incorrect item, or a significant quality concern — we may, at our discretion, offer a replacement arrangement or a store credit for future use. As each arrangement is custom-made with fresh, seasonal flowers, we are unable to accept general returns or exchanges for reasons beyond our control (such as changes of mind or preference).
Your satisfaction is important to us, and we strive to ensure a positive experience every time you choose Atelier Fleur.
Cancellation Policy
We understand that plans may change, and we strive to be as flexible as possible. However, due to the nature of our business and the time and care that goes into preparing each floral arrangement, we have the following cancellation policy:
-
Orders can be canceled up to 48 hours before the scheduled pickup or delivery. If you cancel within this time frame, your retainer fee will be refunded.
-
Cancellations made less than 48 hours before the scheduled pickup or delivery will result in the loss of the retainer fee, as the flowers and supplies will have already been prepared.
-
If you decide to modify your order (change the arrangement or delivery details), we ask that you notify us at least 24 hours in advance. We will do our best to accommodate your changes, but modifications are subject to availability.