Question 1

How do I place an order?

Accepted Answer

To place an order, simply contact us via email at info@atelierfleur.ca, phone, send us a direct message on Instagram, or order directly through our website. We’ll guide you through the process and help bring your floral vision to life.

Question 2

Can I request a custom floral design?

Accepted Answer

Yes! We specialize in custom floral arrangements tailored to your preferences, event, and budget. Contact us with your ideas, and we’ll work together to create the perfect design.

Question 3

How far in advance should I place my order?

Accepted Answer

Because we source fresh, seasonal flowers specifically for each order, we ask that you place your order 2 to 7 days in advance to ensure the highest quality and availability.

Question 4

Do you offer same-day delivery?

Accepted Answer

No, we do not offer same-day delivery. All orders must be placed at least 2-7 days in advance to allow for proper preparation and sourcing of fresh flowers.

Question 5

Where do you deliver?

Accepted Answer

We deliver to the Simcoe County and the Northern Greater Toronto Area (GTA). For delivery charges and specific locations, please contact us directly.

Question 6

Is there a delivery fee?

Accepted Answer

Yes, delivery fees apply based on your location. Please contact us at info@atelierfleur.com or by phone for a precise delivery charge.

Question 7

Can I pick up my order instead of having it delivered?

Accepted Answer

Yes! You can arrange for pickup at our boutique. Please contact us in advance to schedule a convenient pickup time.

Question 8

What if I’m not satisfied with my order?

Accepted Answer

We want you to love your flowers! If you are not satisfied, please contact us within 24 hours of receiving your arrangement. Depending on the situation, we may offer a store credit or, at our discretion, a replacement for any issues caused by us.

Question 9

How do I care for my flowers?

Accepted Answer

We include care instructions with every arrangement. Generally, keep your flowers in fresh water, out of direct sunlight, and away from drafts to help them last longer.

Question 10

Can I add a personalized message or card with my order?

Accepted Answer

Yes! You can include a personalized message during checkout, and we will include it with your floral arrangement.

Open daily — Mon–Sun 10AM–7PM. Place your order today!

Frequently Asked Questions

Frequently asked questions