Privacy & Security Policy

At Atelier Fleur, your privacy and security are of the utmost importance to us. This policy outlines how we collect, use, protect, and store your personal information when you interact with our website and place an order with us. We are committed to protecting your privacy in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act).

Information We Collect

We collect the following personal information when you place an order, sign up for our newsletter, or contact us through our website:

• Personal Details: Name, email address, phone number

• Order Information: Shipping and billing address, products ordered

• Payment Information: Credit card details or payment methods processed securely through trusted third-party providers

• Optional Details: Any notes or preferences you provide, such as floral preferences or special event details

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your order or any inquiries

• To provide you with updates, promotions, or special offers (only if you’ve opted-in)

• To improve our website, customer service, and product offerings

• To ensure secure and smooth transactions

We do not share, sell, or trade your personal information with any third parties outside of those necessary to complete your order (e.g., payment processors or delivery providers).

Payment Security

All payments made on our website are processed securely via PayPal and e-transfer. We do not store your payment details. Transactions are encrypted and processed using industry-standard SSL technology to ensure your payment information is safe and secure.

Data Security

We take all reasonable steps to ensure your personal information is protected from unauthorized access, alteration, or disclosure. Our website uses SSL encryption to safeguard any data transferred between your browser and our server.

While we strive to protect your data, no method of online transmission is 100% secure. By using our website, you acknowledge and accept the inherent risks involved in transmitting information over the internet.

Retention of Your Data

We retain your personal information only for as long as necessary to fulfill your order or comply with legal obligations. If you wish to request the deletion of your data, please contact us.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct or update any personal details

• Request the deletion of your personal data (where applicable)

If you have any questions or would like to exercise any of these rights, please contact us at info@atelierfleur.com.

Third-Party Services

We may use third-party services, such as Google Analytics or email marketing platforms, to help improve your experience. These services may collect certain information according to their privacy policies. We ensure that all third-party services comply with applicable privacy regulations.

Updates to This Policy

We may update this Privacy & Security Policy from time to time. The most current version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.